It is with great sadness that we must announce that our March 2020 crates will be our last. After almost four years serving the Board Gamers of the world and after over 10,000 crates have been individually picked and packed, we are sadly closing our doors.
We do this with a heavy heart. The retail industry is being squeezed and the board game world is no different. We’re not completely leaving the board game industry though – we’re going to do something different with the system we have written, and Dirk will return later in 2020, but more as a data and analysis service, than the engine behind a retail outlet.
For all our existing recurring monthly subscribers, we will mark all subscriptions as completed after we have sent the March crates and there should be no further payments taken from your account after the March crates have been completed.
For all our pre-paid customers, if you have a subscription which is supposed to run past March 2020 then please get in touch after our March crates have been sent and we will refund you the remaining term of your pre-paid subscription.
If you have recently purchased a gift voucher then please get in touch and we will refund the value of the voucher to you.
Only gift voucher refunds will be processed before the March crates have been sent. All other pre-paid subscription refunds will be processed once our March crates have all left our office.
Our support team will be staying online until mid-April, to deal with any queries on our March crates. You can get in touch with them using the email address firstname.lastname@example.org
Thank you to all our subscribers, some of whom have been with us since our very first crate. Thank you for trusting us with your board game collection and thank you for the messages and photos of the games you’ve received and the joy you’ve had from receiving a crate every month.
We’ll miss you and we wish you all happy board gaming.
Phil, Amy, Natalie and the rest of the Board Game Crate team.