Your site is telling me that the voucher code I’ve been given isn’t mine!
This often happens if the person purchasing the gift card hasn’t selected a recipient and instead has had it sent to themselves. All you need to do is get in touch with us at firstname.lastname@example.org and we’ll sort it out for you as quickly as we can!
I’ve lost my gift card email/gift card code. Can you resend it?
We can resend the original receipt email to the purchaser, which contains the gift code, but we’re unable to resend the actual “Congratulations” voucher email. If you need the voucher again then get in touch with the purchaser and see if they can resend you the gift card. If all else fails, get in touch with us at email@example.com
Will my gift card expire?
Gift cards never expire, but we wouldn’t suggest hoarding them. Instead, spend them and get great board games!
I’ve bought a gift card and the checkout page says it starts in [month]?
Sorry about that, it’s a bit of code that we’re working on. The Gift Card subscription won’t start until the lucky recipient spends the gift card.
What are the standard restrictions on money-off voucher codes?
All our money-off voucher codes carry some standard restrictions. Unless stated otherwise all our voucher codes:
- can only be used once per order and once per person
- only apply to pre-paid packages
- are subject to change or removal at any time
Why isn’t the FRIEND116 code working on my order?
Our FRIEND116 code only works on our pre-paid packages. Due to restrictions around recurring payments we are unable to alter your first payment and therefore are unable to apply a discount.
If a pre-paid option isn’t what you’re after then you can take our a single month subscription here (https://www.boardgamecrate.co.uk/crates/resupply-crate/) and apply your voucher to that, and then start up a recurring subscription after you have received your first crate.
Where do I enter my voucher code or gift card code?
The voucher code box is on the basket page. www.boardgamecrate.co.uk/basket